Frequently Asked Questions
Why does Lighthouse no longer allow patients to make appointments for physicals ahead of time?
In recent months, appointments made ahead of time have often resulted in the patient not showing up for their appointment, which meant that the clinic managers reserved space for those people and were able to see fewer patients as a result. To maximize the amount of patients who can be seen each Wednesday, and in an effort to be as fair as possible, we are now scheduling our appointments on a walk-in only, random lottery basis.
Why do I need to leave a voice message to contact the clinic?
As a free clinic, we do not hire staff to cover phones during regular work hours and rely on volunteers to respond to calls/voice messages. This means that our volunteers get back to patients when they are available during the day depending on their personal schedules.