Frequently Asked Questions

Why does Lighthouse no longer allow patients to make appointments for physicals ahead of time?

In recent months, appointments made ahead of time have often resulted in the patient not showing up for their appointment, which meant that the clinic managers reserved space for those people and were able to see fewer patients as a result. To maximize the amount of patients who can be seen each Wednesday, and in an effort to be as fair as possible, we are now scheduling our appointments on a walk-in only, random lottery basis.

Why do I need to leave a voice message to contact the clinic?

As a free clinic, we do not hire staff to cover phones during regular work hours and rely on volunteers to respond to calls/voice messages. This means that our volunteers get back to patients when they are available during the day depending on their personal schedules.

I still haven’t heard about my lab results. Who should I contact?

There is a 1-2 week turnaround time for results from most of the lab testing performed at the clinic. If you had blood drawn or other samples taken, you will receive a call when the results are in. If it has been longer than 2 weeks and you have not heard from us, please call (716)-846-1315 and leave a message with your full name, the test that was ordered for you (i.e. MMR titers, STD, etc), and where you had your blood drawn (either at the clinic or at Quest diagnostics).

Do you offer vaccines at the clinic?

Lighthouse does NOT offer any vaccines. If you or your child needs a vaccination, the Erie County Department of Health offers bimonthly vaccine clinics by appointment. To find more information regarding vaccines through ECDOH, please visit this link: Erie County Health Department Vaccinations

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Clinic Location

461 William Street, Buffalo, NY 14204

(Towne Garden Pediatrics Building)

Clinic Hours

Wednesday: 5PM-9PM

Thursday-Tuesday: Closed

Find us on
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General Clinic Voicemail
(716) 222-0805

Gynecology Voicemail
(716) 236-8573

Dermatology Voicemail
(716) 222-9556

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